Terms of Service

1. Who we are

PalletIQ is a software-as-a-service platform that helps liquidation resellers analyze manifests and estimate value, pricing signals, and related performance metrics. The Service may integrate with third-party providers and data sources.

Company details: These Terms are provided on behalf of the operator of the Service (“we”, “us”, or “our”). You should replace this section with your legal entity name, address, and contact information before relying on these Terms in production.

2. Eligibility

You must be at least the age of majority in your place of residence to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Accounts and security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information and to promptly update it if it changes.

We may suspend or terminate access if we reasonably believe your account has been compromised, used unlawfully, or used in violation of these Terms.

4. Subscriptions, trials, billing, and taxes

Certain features may require a paid subscription. Subscription terms (including plan limits) are described on our pricing page or within the Service.

Payments are processed by third-party payment processors (such as Stripe). We do not store full payment card numbers. You authorize us (and our payment processor) to charge your payment method for recurring fees, taxes, and other amounts you incur.

Unless otherwise required by law, fees are non-refundable. You can cancel at any time, and cancellation will take effect at the end of the current billing period. Taxes may be added where required.

5. Your content

“Content” includes information you upload or submit to the Service, such as manifests, spreadsheets, item lists, notes, and other data. You retain ownership of your Content.

You grant us a limited, worldwide license to host, store, transmit, process, reproduce, and display your Content solely to provide, maintain, secure, and improve the Service, including generating analysis results you request.

You represent that you have all rights necessary to provide your Content and that your Content does not violate applicable law or third-party rights (including privacy and intellectual property).

6. Acceptable use and restrictions

You agree not to:

• use the Service for unlawful, harmful, fraudulent, or deceptive activities;
• reverse engineer, decompile, or attempt to extract source code from the Service (except where prohibited by law);
• interfere with or disrupt the Service, bypass rate limits, or attempt unauthorized access;
• use the Service to scrape or harvest data in a way that violates third-party terms, or to create a competing product;
• upload malicious code or content intended to harm the Service or other users.

7. Data sources, integrations, and third-party services

The Service may integrate with third-party services and rely on third-party data sources to provide functionality. Examples may include:

• hosting and infrastructure providers (e.g., Vercel);
• database and authentication providers (e.g., Supabase);
• payment processing (e.g., Stripe);
• email delivery providers (e.g., Resend);
• analytics and product telemetry providers (e.g., PostHog), where enabled;
• AI services used to help match or interpret item data (e.g., Google’s Gemini API), where enabled;
• third-party market data sources and APIs (e.g., eBay APIs, Keepa, SearchAPI), where enabled;
• third-party integrations you connect (e.g., Google Sheets), where enabled;
• monitoring and error reporting tools (e.g., Sentry), where enabled.

Third-party services are not under our control. We do not guarantee their availability, accuracy, or continued operation, and we are not responsible for third-party services’ acts or omissions.

8. Disclaimers (important)

The Service provides estimates, automation, and decision-support tools. Market data can be incomplete, delayed, or inaccurate, and estimates are not guarantees. You are solely responsible for your purchasing decisions, bids, pricing, and resale outcomes.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities.

To the maximum extent permitted by law, our total liability for any claim relating to the Service will not exceed the amount you paid to us for the Service in the 12 months before the event giving rise to the claim.

10. Indemnification

You agree to defend, indemnify, and hold us harmless from claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your Content, your use of the Service, or your violation of these Terms or applicable law.

11. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access immediately if you breach these Terms or if we reasonably believe suspension is necessary to protect the Service, us, or others.

12. Governing law; dispute resolution

You should specify governing law and venue (for example, your state/country). If you operate internationally, you may also want additional consumer disclosures, arbitration provisions, and local mandatory terms.

13. Contact

For questions about these Terms, contact us via the Contact page on our website.